Privacy Policy
Effective Date: February 1, 2025
At Bob-Puppies.eu, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller for your personal data is:
Bob-Puppies.euCALART d.o.o.
Cikava 50
1290 Grosuplje
Slovenia
support@bob-puppies.eu
https://bob-puppies.eu
2. Personal Data We Collect
We collect the following types of personal data when you use our services:
- Name
- Last Name
- Email Address
- Phone Number
- Street Address
- City
- Country
This data is required to create your account, process transactions, provide customer support, and communicate with you about your purchases and services.
3. How We Use Your Personal Data
Account Management:
To create and manage your account on our platform.
Transaction Processing:
To process payments.
Customer Support:
To provide customer service and support, including responding to inquiries or resolving issues.
Marketing Communications:
To send you promotional emails or newsletters (only if you have consented to receiving them).
Compliance and Legal Obligations:
To comply with legal requirements and prevent fraud.
4. Legal Basis for Processing Your Data
Performance of a contract:
We need your data to provide the services you have requested, such as processing your payments and managing your account.
Consent:
We may process your data for marketing communications if you have given us explicit consent.
Legitimate interests:
We may process your data for legitimate business interests, such as fraud prevention and improving our services, provided this does not infringe upon your rights and freedoms.
5. How We Share Your Data
We do not sell your personal data to third parties. However, we may share your data with trusted third-party service providers to help us operate our platform and provide services to you. These third parties may include:
- Payment processors: To process payments for your orders.
- Email marketing services: To send newsletters and promotional offers (only if you have opted in).
- Data analytics services: To improve the functionality and performance of our website.
We ensure that all third parties we work with comply with the GDPR and take appropriate security measures to protect your data.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes:
- Keeping data for the duration of your account with us.
- Retaining transaction data for financial and legal record-keeping purposes.
- Keeping data for marketing purposes if you have opted in, unless you withdraw your consent.
If you wish to delete your account or data, you can contact us at any time, and we will remove your data as required by law.
7. Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain legal obligations.
- Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided above.
8. Cookie Policy
We use cookies and similar technologies on our website to improve user experience and analyze website traffic. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
9. Security of Your Data
We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, or destruction. However, please be aware that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
10. International Transfers
Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA) if our third-party service providers are located there. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with the GDPR.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Please review this Privacy Policy periodically for any updates.
12. Contact Us
If you have any questions or concerns about how we process your personal data, or if you wish to exercise your rights under the GDPR, please contact us at:
support@bob-puppies.eu